There is no charge for email support, so if you can describe your issues in a response to your support ticket, we can usually resolve a wide range of problems with instructions, software links, and spare parts ordering information. We can also advise on sending the equipment in for factory service if needed. When reporting performance and functionality issues, it often helps to attach screenshots, pictures, and brief videos where applicable to help illustrate the problem.
Paid live support also remains an option, however this service is intended for assisting ADSI equipment owners in troubleshooting and correcting specific problems, so once again, it would be helpful to know the nature of your problem.