Technical Support Bulletins

TSB's related to all Cutters. More specific documents will have their own folder.

Lost communication with Cutter after Windows Update?
For cutters with the Serial Communication connector:  Many older cutters will have an issue after a Windows 10 update as the driver is affected by Windo...
Thu, Feb 25, 2021 at 3:07 PM
Scaling issue job incorrect size - iTech Cutters
This solution was created to address an issue with cutters incorrect scaling/sizing of cut jobs with membrane and/or graphic cutters. Root cause- The ch...
Wed, Mar 24, 2021 at 10:26 AM
3rd Party Software Communication
Allen Cutters are compatible with various 3rd party software. Depending on the software, the cutter and/or the computer attached may require some configurat...
Thu, Apr 4, 2024 at 10:01 AM
Allen Cutter/Gerber - Cannot Print with Omega, Printer Slightly Moves
  Allen Cutter is able to print a DirectCut test cut manually with cutter and also with the DirectCut print driver but unable to print via Gerber Omega sof...
Thu, Nov 19, 2020 at 12:51 PM